It’s been published that sixty-eight percent of customers leave because of the lack of appropriate attitudes and skills of one representative of an organization.
Responsible Resources, Inc. understands the importance of customer satisfaction and loyalty; many of our clients have worked with us since the start of our business, over five years ago.
Our Customer Service program consists of both the “do’s” and “don’ts” of maintaining positive customer relations. As an example, we discuss the Seven Sins of Customer Service and grade the organization on its’ performance:
- Apathy
- Brush-Off
- Coldness
- Condescension
- Robotism
- Rule Book
- Run Around
From: Karl Albrecht, At America’s Service (Dow-Jones-Irwin, 1988)
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