As with all of the programs RRI creates and delivers, our Supervision Seminar is custom designed to meet your needs. A typical Fundamentals of Supervision training agenda is below.
Day One
Introduction
Personal Profile (Behavioral Preference)
The Fundamental Five
Evaluating your “gaps” as a successful manager and leader
Communication focus
Learning to Listen assessment
Communication skills: verbal
Communication skills: non-verbal
Day Two
Legal Aspects of Supervision
The Big 8 People Related Laws
The nature of conflict: values and needs
Conflict management and your style
How to approach and resolve conflict
Progressive discipline/counseling process
Effective documentation
Handling difficult behaviors while counseling
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